UFile ONLINE - Transmitting a copy of your tax fileTo provide you with a fast and accurate solution to your problem, it would be very useful to access your tax file. To enable us to access it, please follow this procedure:
1. Open a UFile ONLINE session.
2. Click on "?" at the top right of the screen.
3. Select "Support request form".
4. Enter your information.
5. In the box "If this is a follow-up, please enter your UFile ONLINE request number here", enter the request number found in the initial email's subject line prefixed by "Request#" (i. e. Request# UFXXXXXX).
6. Make sure you tick the box "Check to authorize UFile ONLINE to VIEW your tax file".
Members of our support team will find a solution to your problem faster if they can review the tax information contained in your file.
If this box is checked when you submit your support request to UFile ONLINE, a temporary copy of your tax information will be generated and placed in a secure directory to which access is restricted to our authorized personnel.
This process takes place behind our firewall and your data is secured. Your tax information is NOT sent to our staff as an attachment to an email.
Please note that your data will be used strictly to help our support staff to solve the problem you experienced, and the temporary copy will be automatically destroyed after 72 hours
ID: 20211019153750DE.xml
Webpage: KPA310-20211019153750DE.htm