What to do if you are not satisfied with the CRA's service or you have experienced reprisal

What to do if you are not satisfied with the CRA's service or you have experienced reprisal

You can expect to be treated fairly under clear and established rules, and get a high level of service each time you deal with the CRA. Some complaints and disputes are caused by a lack of information or by a simple miscommunication. That's why the CRA says, "Talk to us".

For more information on:

• your rights and what you can expect when you deal with the CRA, go to canada.ca/taxpayer-rights

• how to file a complaint if you are not satisfied with the service you received, go to canada.ca/cra-service-complaints or get and complete Form RC193, Service-Related Complaint

• how to file a complaint if you believe you have experienced reprisal, go to canada.ca/cra-reprisal-complaints or get and complete Form RC459, Reprisal Complaint