UFile ONLINE - Transmitting a copy of your tax
file
To provide you with a fast and accurate solution to your
problem, it would be very useful to access your tax file. To enable
us to access it, please follow this procedure:
1. Open a UFile ONLINE session.
2. Click on "?" at the top right of the screen.
3. Select "Support request form".
4. Enter your information.
5. In the box "If this is a follow-up, please enter your
UFile ONLINE request number here", enter the request number
found in the initial email's subject line prefixed by
"Request#" (i. e. Request# UFXXXXXX).
6. Make sure you tick the box "Check to authorize UFile
ONLINE to VIEW your tax file".
Members of our support team will find a solution to your problem
faster if they can review the tax information contained in your
file.
If this box is checked when you submit your support request to
UFile ONLINE, a temporary copy of your tax information will be
generated and placed in a secure directory to which access is
restricted to our authorized personnel.
This process takes place behind our firewall and your data is
secured. Your tax information is NOT sent to our staff as an
attachment to an email.
Please note that your data will be used strictly to help our
support staff to solve the problem you experienced, and the
temporary copy will be automatically destroyed after 72 hours
ID: 20211019153750DE.xml
Webpage: KPA310-20211019153750DE.htm
